Conditions and variables in flows

Variables

Every “collect input” block stores the customer's answer in a named variable. Reuse it in any later message as {{variable_name}} — built-ins like the customer's name and your business name are available too.

Condition operators

• Equals / not equals — exact match.
• Contains — substring (e.g., the reply includes “price”).
• Greater / less than — true numeric comparison (9 < 11).
• Between — a numeric range; perfect for age: “between 6 and 12” routes to the kids path.

Branch order = paths

Under a condition block: first child = condition met (yes), second = not met (no). Stack conditions for if / else-if / else chains.

Variables in templates

Reminder and payment-code templates have insert-variable buttons — tap one to drop it at the cursor.