Frequently asked questions

Numbers & channels

Is QR-linked WhatsApp safe for my number?
Sending is rate-limited with safe delays and broadcasts go out in batches. Start a new number with moderate volume, increase gradually, and keep the phone online.

Can I link several numbers?
Yes — multiple channels, each with its own conversations, plus a default sending channel.

Subscriptions

Monthly vs pack?
Monthly renews every month from the start date with a fresh invoice. A pack holds N sessions, deducted per confirmed session, with a renewal reminder as it runs low.

A customer travels for a month — what do I do?
Freeze the subscription: frozen days extend the paid period, the slots free up for the teacher, and resuming regenerates the schedule automatically.

Invoices

Why isn't the invoice sent to the customer automatically?
That's the deliberate default — invoices generate automatically but sending is your call from the “Ready to send” page, so no message ever surprises your customer. Auto-send can be enabled in settings (one message per invoice per cycle).

A parent with 3 children — 3 invoices?
Enable consolidated invoicing: one invoice with a line per child — as the global default or per specific parent.

Team

An agent forgot their password?
An admin resets it instantly from the Team page (the key 🔑 button) — old sessions are signed out automatically.

I got a “schedule conflict” message — now what?
The message names the exact date, the party (teacher or student), and the conflicting source. Check the opened schedule or the student's subscriptions, move the clashing session, or pick another slot.